ap99 Privacy Policy

Personal Information You Provide

When you register an account, make a deposit, or contact our support team on ap99, you may be asked to provide certain personal details. This information may include:

• Full name, date of birth, and national ID or passport details for identity verification
• Email address, mobile phone number, and residential address in Bangladesh
• Financial account information used for deposits and withdrawals, such as your bKash or Nagad mobile banking details
• Username, password (stored in encrypted form), and any security questions or answers you set

Automatically Collected Technical Data

When you browse or use ap99, our systems automatically record certain technical information to improve performance and ensure security. This includes:

• IP address, browser type and version, operating system, and device type
• Pages visited on ap99, time spent on each page, links clicked, and navigation paths
• Session timestamps, login and logout records, and error logs used for debugging and fraud detection

ap99 uses the information collected strictly for legitimate operational purposes. We do not engage in profiling for advertising resale or selling player data. Your information is used to:

• Verify your identity and age (players must be 21 years or older) during account registration and KYC checks
• Process your deposits and withdrawals via bKash, Nagad, Rocket, Upay, and supported bank transfers
• Provide customer support, resolve disputes, and respond to your enquiries via email or live chat
• Send you transactional notifications such as deposit confirmations, withdrawal updates, and bonus activations
• Detect, investigate, and prevent fraudulent activity, money laundering, and unauthorized account access

ap99 processes payments through trusted third-party payment service providers including bKash, Nagad, and Rocket. When you initiate a deposit or request a withdrawal, your financial transaction details are handled by these providers under their own security protocols. ap99 does not store your full mobile banking PIN, card numbers, or sensitive authentication credentials on its own servers.

Transaction records, including deposit amounts and withdrawal histories, are retained as required for financial audit purposes and to comply with applicable anti-money laundering obligations. These records are kept secure and are not shared with advertisers or unrelated third parties.

ap99 uses cookies and similar tracking technologies to improve your experience on our platform. Cookies are small data files stored on your browser or device. We use the following types of cookies:

• Essential cookies: required for the website to function correctly, including session management and secure login state
• Analytics cookies: help us understand how users navigate ap99 so we can improve usability and content
• Preference cookies: remember your settings such as language preferences and display options so you do not need to re-enter them on each visit

ap99 does not sell, rent, or trade your personal information to third-party marketers. Your data may be shared only in the following limited circumstances:

• Service providers: trusted partners who assist with payment processing (such as bKash and Nagad), KYC verification, fraud detection, and IT infrastructure — these providers are contractually bound to handle your data securely and only for the purpose we specify
• Legal obligations: when required by applicable law, court order, or regulatory authority — ap99 will disclose the minimum necessary information to comply with such obligations
• Business transfers: in the event of a merger, acquisition, or asset sale involving ap99, user data may be transferred to the successor entity, subject to the same privacy protections described in this policy

ap99 retains your personal data for as long as your account remains active and for a reasonable period thereafter to fulfill the purposes described in this Privacy Policy, including compliance with legal, financial, and regulatory requirements. When your data is no longer needed, it is securely deleted or anonymized so that it cannot be linked back to you.

Account closure requests will be processed within a reasonable timeframe. However, we may be required to retain certain transaction and identity records for a minimum period as stipulated by applicable financial regulations. In such cases, retained data is strictly limited to what is legally required and is stored securely.

ap99 takes the security of your personal data seriously. We implement a range of technical and organizational measures to protect your information against unauthorized access, loss, alteration, or disclosure. These measures include industry-standard SSL (Secure Socket Layer) encryption for data in transit, encrypted storage for sensitive account data, and access controls that restrict who within ap99 can view your personal information.

While we work hard to protect your data, no method of transmission over the internet or method of electronic storage is completely secure. If you have reason to believe that your ap99 account has been compromised, please contact our support team immediately so we can take appropriate action.

As a user of ap99, you have the following rights in relation to the personal data we hold about you:

• Right to access: you may request a copy of the personal data we hold about you at any time
• Right to rectification: if any data we hold is inaccurate or incomplete, you have the right to request correction
• Right to erasure: subject to legal retention requirements, you may request deletion of your personal data by contacting our support team
• Right to withdraw consent: where we process your data on the basis of your consent, you may withdraw that consent at any time by contacting us

To exercise any of these rights, please reach out to our support team at [email protected]. We will endeavor to respond to your request within a reasonable period.

ap99's platform may occasionally reference third-party payment services (such as bKash and Nagad) or game content providers (such as Pragmatic Play, Evolution Gaming, and Spribe). ap99 is not responsible for the privacy practices or content of any third-party services. We recommend reviewing the privacy policies of any third-party services you interact with independently of ap99.

ap99 is strictly an adult platform. Our services are intended exclusively for individuals who are 21 years of age or older. We do not knowingly collect any personal information from persons under the age of 21. If you are a parent or guardian and believe that a minor has provided us with personal data, please contact us immediately at [email protected] and we will take prompt action to delete the relevant information from our records.

ap99 reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will revise the 'Last Updated' date at the top of this page and, where appropriate, notify registered users by email or through a prominent notice on our platform. Your continued use of ap99 following any such changes constitutes your acceptance of the revised Privacy Policy.

We encourage you to review this Privacy Policy periodically so that you are always aware of how your data is being handled. If you disagree with any changes made to this policy, you should discontinue using ap99 and contact our support team to exercise your data rights.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way ap99 handles your personal data, please do not hesitate to get in touch with our support team. We are available 24/7 to assist players across Bangladesh, including in Dhaka, Chittagong, Sylhet, Khulna, and Rajshahi.

Email: [email protected] (plain text — not a clickable link). Our team aims to respond to all privacy-related enquiries within 2 business days.