Responsible Gaming at ap99
We are committed to providing a safe, fair, and enjoyable experience for all players in Bangladesh. Your wellbeing always comes first.
At ap99, we believe that gambling should always be an entertaining activity, not a financial strategy or a way to solve personal problems. Our responsible gaming framework is designed to give every player in Bangladesh the tools and information they need to stay in control of their gaming habits.
We take our duty of care seriously. Whether you play cricket betting, live casino, slots, or crash games on ap99, the same commitment to player protection applies across every game type on our platform. This page explains the measures available to you and what to do if you ever feel that your gambling is getting out of hand.
Tools to Keep You in Control
Managing Your Account Limits
How Deposit Limits Work
Deposit limits help you control how much money you transfer into your ap99 account over a given period. Once a limit is set, it takes effect immediately and cannot be increased without a mandatory 24-hour cooling period. You can set limits in Bangladeshi Taka (৳) using your preferred payment method — bKash, Nagad, Rocket, or Upay.
- Daily limit: maximum you can deposit in one calendar day
- Weekly limit: total deposit cap across any 7-day rolling window
- Monthly limit: maximum deposit allowance within a single calendar month
- Contact support at any time to reduce your limit instantly with no waiting period
Self-Exclusion and Time-Out Options
If you feel your gambling is becoming a problem, self-exclusion gives you the ability to block your own account for a set period — or permanently. Time-out periods are shorter cooling-off windows for situations where you just need a break. Both options are available by contacting ap99 support.
- Short time-out: 24 hours, 72 hours, or 7 days — account resumes automatically after the period ends
- Fixed exclusion: 30 days, 60 days, 90 days, or 6 months — you cannot reverse this during the active period
- Permanent self-exclusion: indefinite closure with a mandatory 6-month review before reinstatement can even be considered
Recognising Problem Gambling
Gambling is meant to be fun. When it starts to feel stressful, compulsive, or financially damaging, it may be a sign that you need to take a step back. Recognising the warning signs early is the most important step toward getting help.
Important: If you answer yes to two or more of the warning signs below, we strongly encourage you to use our self-exclusion tools or contact our support team right away. You are not alone, and help is always available.
Warning Signs to Watch For
- Spending more money than you originally planned on a gaming session
- Chasing losses by depositing more money to win back what you lost
- Neglecting work, family, or social responsibilities because of gambling
- Borrowing money or selling possessions to fund your gambling
- Feeling anxious, irritable, or depressed when not gambling
- Hiding your gambling activity from family members or friends
Remember: gambling winnings should never be relied upon as a source of income. Every game on ap99 carries a house edge, and outcomes are determined by certified random number generators (RNG). Play for entertainment within a budget you can genuinely afford to lose.
Tips for Safe and Enjoyable Play
- Set a strict budget before you start playing and stick to it — never bet rent, bill money, or funds earmarked for essential needs
- Treat any winnings as a bonus, not as income you can count on repeating
- Take regular breaks during long sessions — set a timer on your phone if it helps
- Never gamble when you are tired, stressed, upset, or under the influence of alcohol
- Only play with money you can afford to lose outright — not borrowed funds
- Balance gambling with other hobbies and activities — do not let it become your only leisure outlet
- Use ap99's deposit limit and time-out tools proactively — setting them when you feel in control is smarter than waiting until there is a problem
Protecting Minors
ap99 operates exclusively for adults aged 21 and above. We take the protection of minors extremely seriously and have strict verification procedures in place to prevent underage gambling. Any account found to be operated by a person under 21 will be immediately suspended and all funds returned.
If you share a device with children or younger family members, please use parental control software to restrict access to gambling websites. ap99 recommends tools such as Net Nanny, Kaspersky Safe Kids, and similar parental-control applications that are widely available in Bangladesh.
Parents and guardians should keep login credentials private and log out of ap99 fully after every session — especially on shared phones or family tablets. If you believe a minor has accessed ap99, contact our support team immediately so we can investigate and take appropriate action.
Need Help? Contact Our Support Team
You do not have to face gambling problems alone. Our dedicated support team at ap99 is available 24 hours a day, 7 days a week, to assist players in Bangladesh who need guidance on responsible gaming, account limits, or self-exclusion. Reach out to us any time — there is no judgment, only help.
ap99 Responsible Gaming Support
Email us any time and our team will respond promptly. All responsible gaming requests are handled with strict confidentiality.
Frequently Asked Questions
How do I set a deposit limit on my ap99 account?
You can request a deposit limit by contacting ap99 support via email. Specify whether you want a daily, weekly, or monthly cap and the amount in Bangladeshi Taka (৳). The limit takes effect immediately and can only be increased after a mandatory 24-hour cooling-off period.
What happens to my balance if I choose self-exclusion?
Your existing balance is preserved during a self-exclusion period. You will not be able to place bets or make deposits while excluded, but any funds already in your account remain safe and will be accessible once your exclusion period concludes, subject to our standard verification checks.
Is gambling on ap99 suitable for everyone?
No. ap99 is strictly for adults aged 21 and above residing in Bangladesh. Gambling may not be suitable for individuals with a history of addiction, financial difficulty, or mental health conditions that affect decision-making. If you are unsure whether gambling is right for you, we recommend speaking to a healthcare professional before playing.
How quickly can I get my account suspended if I feel I have a gambling problem?
Immediately. Contact ap99 support via email and clearly state that you need an emergency self-exclusion. Our team treats these requests as the highest priority and will suspend your account within the same business session. You do not need to provide a reason — your request alone is sufficient.
Ready to Play Responsibly with ap99?
Enjoy cricket betting, slots, and live casino games knowing that ap99's responsible gaming tools are always there to support you. Play smart, play safe.